Frequently Asked Questions
About Hevby
What is Hevby?
Hevby is all about delivering the wellness you deserve. We believe that a good night's sleep is the ultimate self-care that brings out the beauty that comes from within, and we’re passionate about making it accessible for you. That’s why we created Hevby, to bring you the highest quality sleep and wellness products at a fair price. Our signature 100% silk products made with all-natural, premium fibers will make you feel all refreshed and glowing. They will also make a huge difference for your skin, hair and sleep quality, and that’s what we call a literal beauty sleep.
Simply put, Hevby is your one-stop shop for feeling good, because we know a happy you starts with a happy night’s sleep.
Why Hevby?
Because you deserve a sleep that’s as luxurious and dreamy as it is practical. Hevby is your ticket to a world of silky softness, where dreams are deeper and mornings are brighter. It’s exactly where high quality materials coming from nature itself meet comfort and affordability.
We've combined the finest materials made of nothing but all natural fibers with speedy service and round-the-clock support to create an experience that's as smooth as our silk. We're delivering wellness, worldwide, with a smile, and at a price that won't keep you up all night. Hevby is thus a promise of quality, self-care and comfort.
Do you use any harmful dyes or chemicals?
No. We're all about purity and kindness to your skin, which means we use non-toxic materials crafted from natural fibers only. Our silk is crafted from nature's finest, with zero tolerance for harmful chemicals or irresponsible dyeing practices. We believe in transparency and work hand-in-hand with our suppliers to make sure every little thread meets the highest global standards. We take pride in the quality and beauty of silk we produce and provide to you.
How can I contact you?
Our friendly customer support team is just a quick email away at hello@hevby.com. They're always happy to chat and help you out.
What makes Hevby’s pillowcases better for sleep?
Hevby’s silk pillow covers are your skin, face and hair’s best friend. Crafted from pure, natural mulberry silk, they offer a luxurious feel that's gentle on your face and hair. Unlike cotton, silk is hypoallergenic and naturally temperature-regulating, which means a cozy sleep all year round. Our commitment to sustainable materials and non-toxic dyeing practices means you're not only getting a healthy sleep but can also feel good about our planet too. Plus, silk's inherent strength and durability coupled with our high quality standards mean your Hevby pillowcase will be pampering you for all the cozy nights ahead.
Are your products 100% pure silk?
Absolutely! Each Hevby silk product is crafted from 100% pure mulberry silk which is the highest quality silk available. No fillers, no toxic chemicals, no shortcuts. We take pride in providing just the finest, most natural and sustainable fibers for your comfort and well-being.
Silk Pillowcase
What is silk?
Silk is nature's very own golden thread, spun by those little caterpillars called silkworms. It’s the finest, most luxurious fiber you can think of. It's soft, smooth, strong and has a beautiful natural luster. No wonder it has been so valuable for ages!
What are the benefits of a silk pillowcase?
It actually has so many benefits that you’d be surprised. Here are some of the good reasons you should give it a try:
- We all know a good night’s sleep can really make a huge difference in how you feel. Silk is ultra-soft and comfy. This means you’ll wake up feeling well-rested, refreshed and ready to take on the day stress-free.
- Common cotton pillowcases usually cause hair tangling and breakage during sleeping due to friction they cause. In contrast, the smooth, slippy texture of silk minimizes friction that causes your hair to break and get frizzy. Your hair glides over it smoothly. So, you will no longer wake up to a pesky bed head or cushion face in the mornings.
- Silk is good for your skin too. Unlike cotton, silk doesn't absorb your skin's natural moisture, thus it helps to keep your skin hydrated and prevents dryness on your face.
- Silk is naturally hypoallergenic, so it is a great choice if you have sensitive skin or allergies.
- Silk is naturally temperature-regulating, meaning it helps you stay cool in the summer and warm in the winter.
- While there's no hard science to prove it, many believe that because silk is so smooth and reduces friction, it can help to reduce those lines and wrinkles on the face.
What size does a silk pillowcase come in?
We offer different sizes to fit your favorite pillow. There's standard, queen and king sizes.
What’s the difference between a cotton, silk and satin pillowcase?
Cotton is the classic, comfy choice. It's soft, but it can suck up your skin's moisture and lead to dry skin and frizzy hair due to friction. Silk is the ultimate luxurious choice. It is smooth, durable, cool and super kind to your skin and hair. Satin feels smooth like silk, but it's usually made from synthetic fibers. It's a decent option for hair, but not as good for your skin as silk.
What does momme mean?
Momme refers to the weight and thickness of silk. A higher momme number means your silk is thicker and feels more luxurious. So, if you want a silk pillowcase that feels like a cloud, you'll want a higher momme count.
How to wash a silk pillowcase?
We recommend hand washing. Use warm water and a gentle silk detergent. Gently swish the pillowcase without rubbing or twisting. Hevby silk is also machine washable, so you can also wash it in the machine but use a delicate cycle, definitely cold water and a silk-specific detergent. When it comes to drying, air drying it is. Avoid dryers, as heat can damage the silk. Lay it flat to dry, away from direct sunlight.
How often should I wash my silk pillowcase?
Ideally, you should wash your silk pillowcase once a week. This helps to keep it fresh, clean, and free from oils, sweat and dead skin cells that can accumulate over time. However, if you have particularly oily skin or allergies, you might want to wash it more often.
Silk Sleep Mask
What is a silk sleep mask?
A silk sleep mask is a soft, eye-covering accessory worn during sleeping made from mulberry silk. It blocks out light and helps create a darker sleep environment and improves sleep quality in the end. The silk is very gentle on the skin, reducing friction and potential irritation. Many people find them comfortable and beneficial for relaxation.
How to wear a sleep mask?
The sleeping eye masks come with an elastic band behind them. Ensure the elastic band is comfortably positioned around your head. Gently place the silk eye mask over your eyes, make sure it completely blocks out light. The mask should feel secure but not tight.
What are the benefits of a silk sleep mask?
Sleep masks are used to block out light to fall asleep faster and enjoy deeper, more restful sleep. A silk one will definitely be gentle on your skin. It is softer and provides a comfortable sleep experience. A silk sleep mask can also help reduce eye strain by creating a dark, relaxing environment for your eyes. This is especially helpful if you use electronic devices right before bed. Plus, silk is naturally temperature-regulating, so your mask won't feel too hot or too cold.
How to wash silk sleep masks?
As with the silk pillowcases, we say hand wash is best. Fill a cup with lukewarm water and a gentle silk detergent. Submerge your mask and gently swish it around. Avoid wringing, though. After washing, gently press out the excess water. Avoid twisting or wringing as this can damage the silk fibers. Good news is that, Hevby silk is also machine washable. But use a delicate cycle, definitely cold water and a silk detergent again. Avoid using a dryer, as the heat can damage the silk. Lay your mask flat to dry and keep it away from direct sunlight.
How often should I wash my sleep mask?
We recommend washing your silk slip mask about once a week. However, this might change based on your skin type and how often you use it. If you have oily skin that is prone to acne, or if you wear it every night, you might need to wash it a bit more often. And of course, if it looks dirty, it's time for a clean.
Sleep Set
What does Hevby’s sleep set include?
Hevby’s Sleep Set includes a silk pillowcase, a silk sleep mask and a silk scrunchie, the perfect trio for a good night's sleep.
How to wear silk scrunchie to bed?
Wrap the slip silk scrunchie around your ponytail or twisted hair, but make sure it's comfortable and not too tight.
Returns & Exchanges
What is your return policy?
Not 100% happy with your Hevby purchase? No worries! You've got a whole 30 days from the day you received your order to decide if it's a perfect match. Just make sure to keep everything as pristine as possible – unwashed, unused and with all the original tags and packaging on.
For hygiene concerns, we can’t accept returns on items like pillowcases or sleep masks once they've been washed or worn. But don't stress, we're here to make the return process as smooth as possible. Contact us at hello@hevby.com to process a return and have all your questions answered!
How can I return my order?
Simply reach out to our friendly customer support team at hello@hevby.com within that time frame, and we'll get the return process rolling for you. We have a handy and user-friendly return portal that will let you generate an authorization and a shipping label in an instant. You'll be responsible for covering the return shipping costs, unless your silky treasure arrived faulty or there was a mistake on our end. After we receive the item, you will receive a full refund to your original payment method you used at the time of purchase. Just expect to wait 5-7 business days for the refund to appear in your account.
How can I exchange my order?
We're sorry, but we don't offer exchanges. But don't worry! If your Hevby item isn't quite right, you can easily return it for a full refund. Just make sure to keep it unwashed, unused and with all the original packaging. Then, you can pick out something new that’s perfect for you.
Orders & Shipping
Can I cancel my order?
Yes, you can cancel your order. For a smooth cancellation process, please contact our customer support as soon as possible. Our team will be more than happy to assist you with your request.
Can I change the shipping address on my order?
If your order hasn’t shipped yet, yes. Just let us know by contacting us at hello@hevby.com before your order ships and we'll update it for you. But if it has already shipped, we won’t be able to change your delivery address.
My order was shipped to me incorrectly. What should I do?
We’re so sorry your order couldnt find its way to you. Please reach out to us at hello@hevby.com right away. We’ll get you sorted out and make sure you get what you ordered.
When will my order be shipped?
In just 2 business days, your order will have been shipped and on its way to you.
How much does the shipping cost?
If your order is $75 or more, shipping is on us! For orders below that number, we'll calculate the shipping cost based on your location right at checkout.
When will I receive my order?
We understand your excitement around your new Hevby beauty. We need 2 business days to get your order packed and ready to go. After that, standard shipping takes around 2-5 days. But if you can't wait any longer, we've got express shipping options, too.
Do you ship internationally?
Yes. We offer express shipping on all worldwide orders.
Do I have to pay duties or taxes on my international order?
You might have to. You're responsible for any customs duties or taxes imposed by your country on your order. These fees vary widely by country and product type. To get an accurate estimate of potential costs, it's recommended to check with Customs and Duty fees for your country before placing your order.
How can I track my order?
You'll get an email with all the necessary details about your order, including a tracking number once your package hits the road. So, you can follow your silk goodies every step of the way until they find their way to you.